Last updated: 1 July 2026
These Terms of Service (“Terms”) govern your access to and use of the Lusobo platform, websites, and related services (together, the “Services”). Please read them carefully. By creating an account, subscribing, or using the Services, you agree to these Terms. If you do not agree, you must not use the Services.
The Services are intended for business use. By using them you confirm you are acting for the purposes of a trade, business, craft, or profession, and not as a consumer.
The Services are provided by LUSOBO LTD (“Lusobo”, “we”, “us”, or “our”), a company registered in England and Wales (company number 17209602), with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom. You can contact us at legal@lusobo.com.
To use the Services you must be at least 18 years old and able to enter into a binding contract on behalf of the business you represent. You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity that takes place under your Account.
You are responsible for your Users and for ensuring they comply with these Terms. You must notify us promptly at legal@lusobo.com if you become aware of any unauthorised use of your Account.
Lusobo provides software that connects to your accounting systems and bank accounts to give you a unified view of your finances, and that helps you detect issues, reconcile records, and generate insights. Lusobo offers different plans, including Lusobo Standard for businesses and Lusobo PRO for accounting firms. The features available to you depend on your Subscription.
Lusobo is a software tool. It is designed to work alongside — not replace — your accountant, bookkeeper, or professional adviser. Where the Services propose actions (such as suggested mappings, reconciliations, or postings), those proposals require your review and approval, and the responsibility for any action taken remains with you.
The Services allow you to connect Connected Services such as accounting platforms (for example, Xero) and bank accounts accessed through open banking. By connecting a Connected Service, you authorise Lusobo to access, retrieve, and process data from it on your behalf, in accordance with the permissions you grant.
Access to bank account information is provided through an authorised open banking or account information service provider. Your use of any Connected Service is subject to that provider’s own terms and privacy practices. We are not responsible for Connected Services, their availability, their terms, or the accuracy or completeness of the data they provide. If a Connected Service changes, restricts, or withdraws access, some features may stop working, and we are not liable for that.
Fees for your Subscription are set out at the point of purchase or in your order. Unless stated otherwise, fees are exclusive of VAT and any other applicable taxes, which you are responsible for paying.
Subscriptions are billed [monthly / annually] in advance and, unless cancelled, renew automatically for successive periods at the then-current price. You authorise us (or our payment processor) to charge your chosen payment method for all fees due. If a payment fails, we may retry the charge and may suspend the Services until payment is received.
Except where required by law, fees are non-refundable. We may change our fees on renewal by giving you at least [30] days’ notice before the change takes effect. [If you offer a free trial, describe it here, including how long it lasts and what happens when it ends.]
You agree that you will:
You agree that you will not:
As between you and us, you own your Customer Data. You grant us a non-exclusive licence to host, copy, process, and use the Customer Data to provide, maintain, secure, and improve the Services, and as otherwise permitted under these Terms and our data protection commitments.
We process personal data within Customer Data in accordance with our Privacy Policy, our GDPR & Data Protection page, and, where applicable, a Data Processing Agreement. In relation to personal data contained in Customer Data, you generally act as the data controller and we act as your data processor.
We may generate aggregated and anonymised data from use of the Services that does not identify you or any individual, and we may use that data to operate and improve our products.
The Services include automated and AI-assisted features that detect issues, classify and map data, suggest reconciliations, and produce insights and commentary (“AI Outputs”).
AI Outputs are provided to assist you and are generated automatically. They may be incomplete or inaccurate. AI Outputs are not decisions and are not advice. You must review AI Outputs, apply your own judgement, and, where appropriate, consult a qualified professional before relying on or acting on them. Any action you take following an AI Output — including any approval you give within the platform — is your responsibility.
Lusobo provides software tools and information. It does not provide accounting, bookkeeping, audit, tax, legal, financial, or investment advice, and nothing in the Services should be treated as such. Lusobo is not a firm of accountants, tax advisers, or auditors, and is not authorised or regulated by the Financial Conduct Authority to provide regulated financial services.
You remain responsible for the accuracy of your financial records, for your accounting and tax positions, and for compliance with your legal and regulatory obligations. You should seek advice from a qualified professional before making financial, accounting, or tax decisions. We are not liable for decisions you make based on the Services.
The Services, including all software, content, design, and trademarks, are owned by Lusobo or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services during your Subscription, solely for your internal business purposes and in accordance with these Terms. All rights not expressly granted are reserved.
If you provide feedback or suggestions about the Services, we may use them without restriction or obligation to you.
Each party may receive confidential information from the other. Each party agrees to keep the other’s confidential information secure, to use it only as necessary to perform under these Terms, and not to disclose it except to those who need it and are bound by similar obligations, or where required by law. This clause does not apply to information that is or becomes public through no fault of the receiving party.
We aim to keep the Services available and reliable, but we do not guarantee that they will be uninterrupted or error-free. We may perform maintenance, and we may modify or discontinue features from time to time. [If you offer a specific service level or support commitment, reference it here or link to a separate SLA.]
To the fullest extent permitted by law, the Services are provided “as is” and “as available”. We do not make, and expressly disclaim, all warranties, conditions, and representations not set out in these Terms, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet your requirements, or that the results, outputs, or data obtained through the Services will be accurate, complete, or reliable.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.
Subject to the paragraph above, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, or for any loss or corruption of data, or for any indirect or consequential loss, arising out of or in connection with the Services.
Subject to the first paragraph of this section, our total aggregate liability to you arising out of or in connection with these Terms and the Services in any 12-month period will not exceed the total fees you paid to us for the Services in that period [(or £[amount], whichever is greater/lower — choose one)].
You agree to indemnify and hold us harmless against any claims, losses, and reasonable costs arising from your breach of these Terms, your misuse of the Services, or your Customer Data infringing the rights of a third party or breaching any law.
You may cancel your Subscription at any time; cancellation takes effect at the end of your current billing period, and you remain responsible for fees accrued up to that point.
We may suspend or terminate your access to the Services if you materially breach these Terms, fail to pay fees when due, or if we are required to do so by law. We may also terminate on [30] days’ notice if we discontinue the Services. On termination, your right to use the Services ends. We will make your Customer Data available for export for a reasonable period after termination, after which we may delete it in accordance with our data protection commitments and legal obligations. Provisions that by their nature should survive termination will survive.
We may update these Terms from time to time. If we make material changes, we will give you reasonable notice, for example by email or through the Services. Changes take effect on the date stated in the notice, and your continued use of the Services after that date means you accept the updated Terms. The “last updated” date at the top shows the current version.
We will not be liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including outages of Connected Services, internet or hosting failures, acts of government, or other events of force majeure.
These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute.
If you have any questions about these Terms, contact us at legal@lusobo.com, or by post at: LUSOBO LTD, 128 City Road, London, EC1V 2NX, United Kingdom.